Return Policy

We hope you love your purchase from Chi Boutique!  However, we understand you may need to return or exchange.  Please refer to our policy below!

Return Policy:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@chiboutique.shop. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

All returns must be shipped at the expense of the buyer. We are not responsible for any additional shipping costs.

You can always contact us for any return questions at info@chiboutique.shop.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll be automatically sent an e-gift card with the balance of your return.  We only accept exchanges or store credit.